TERMS & CONDITIONS

CLASSES - BOOKING YOUR SPACE, WAITLIST, PAYMENTS, LATENESS & CLASS TIMES

BOOKING YOUR CLASS

  1. All students must book their space in class via the booking system, available at www.prideyoga.co.uk/book.

  2. Bookings via other methods (not limited to but including email, Facebook messenger, Instagram DM, text, call) will not be accepted and you will be redirected to the booking system.

  3. Drop in students are not accepted. Space in all classes is limited to ensure quality and adequate space for all students.

  4. 1:1s/Private Tuition/Corporate Bookings are to be booked via email.

WAITLIST

  1. In the situation that the class you wish to attend is fully booked, a waitlist facility is available on the booking system.

  2. The system will notify you if a space becomes available.

PAYMENT

  1. Once you have booked your class via the booking system, you will be required to pay for your class immediately via BACS transfer.

  2. BACS details are provided in the booking confirmation email.

  3. Cash is not accepted.

  4. Some students have alternative payment arrangements in place and these continue as per our agreement (excluding cash).

  5. You will receive a reminder email from the booking system at 19:00 the day before your class.

    • This serves as a reminder of your booking as well as a payment reminder.

    • If at this point, you have not paid - ensure you do so immediately.

  6. If you have not paid 6 hours before the class start time, you will be cancelled out and lose your place in class.

LATENESS & CLASS TIMES

  1. All classes start and finish at the advertised time.

  2. Lateness is defined as "arriving after the designated class start time".

  3. Students are expected to arrive at least 5 minutes in advance of the class start time. This is so class can start and finish as advertised, in accordance with class conduct guidelines.  

  4. New students attending their first class are required to arrive 10-15 minutes in advance of the class start time. This is so the teacher can make you comfortable, chat through anything relevant on Class Registration Forms, and answer any questions.

  5. The doors of all venues will be locked at the start of class for health and safety reasons.

    • If a student arrives to class, and finds the door locked they have missed the start of class.

    • If a student misses the start of class they will not be granted admittance to class.

  6. Late students will not be granted admittance to class.

    • This is for the health and safety of the whole class, including the late student.

    • Lateness will be treated as a late cancellation and will be chargeable.

CLASS (CLASSES, SPECIAL CLASSES, WORKSHOPS, COURSES) CANCELLATION (INC. REFUNDS & NO SHOWS) & TRANSFER POLICY

  1. All Students agree to Transfer/Cancel their space in class if they are no longer able to attend the class.

  2. The cancellation & transfer policy windows are outlined as follows:

    1. CLASSES: At least 6 hours prior to the start of class.

    2. SPECIAL CLASSES, WORKSHOPS & COURSES: At least 48 hours prior to the start of class.

  3. The process for making changes to bookings are as follows:

    1. INSIDE THE WINDOW (more than 6/48 hours before class): TRANSFER

      • Student accesses their booking via their booking confirmation or reminder email.

      • Follow instructions to TRANSFER class.

      • TRANSFER is to be used within 7 days of the original booking.

      • No cash alternative or refunds are available.

    2. OUTSIDE THE WINDOW (Less than 6/48 hours before class): CANCEL

      • Student accesses their booking via their booking confirmation or reminder email.

      • Follow instructions to CANCEL class.

      • Class Pass/ Pay As You Go Pass will be retained and not returned to the student.

  4. All changes to bookings must be made via the booking system, available at www.prideyoga.co.uk/book.

  5. REFUNDS: Please note all purchases once made are non refundable and there is no cash alternative. Cancellations/changes to bookings will be treated as outlined in point 3.

  6. NO SHOWS: "No Show" is defined as a Student having a booked space in class, and then not attending their booked class.

    1. No shows are treated as a late cancellation and will be chargeable.

  7. REPEAT NO SHOWS: Students who repeatedly book & no show for class will have further penalties applied.

    1. "Repeat No Show" is defined as 2 NO SHOWS in any rolling 3 month period.

    2. At the first No Show, student will recieve an email from Pride Yoga reminding them of the Cancellation & Transfer Policy (outlined above).

    3. Should a further No Show occur within 3 months of the first No Show;

      • The Student will only be able to book via Pay As You Go on the day of class for a period of 1 month

      • The Student will not be able to purchase any class passes for a period of 1 month.

      • Any bookings made through the booking system will not be honoured unless they adhere to the two conditions outlined above.

      • Pride Yoga will notify the student that this policy will be applied to them.

 

CLASS PASSES

  1. VALIDITY:

    1. New Student Passes are valid for three consecutive weeks starting on the date of the first class.

    2. Three Class Passes are valid for three consecutive weeks starting on the date of the first class.

    3. Six Class Passes are valid for six consecutive weeks starting on the date of the first class.

    4. Classes not used before the pass expires are no longer valid.

    5. Refunds do not apply. All purchases once made are non refundable and there is no cash alternative.

    6. Transfers outside of the CLASS CANCELLATION & TRANSFER POLICY do not apply.

    7. 1 Class Pass is valid for 1 student.

  2. Students can book their own classes via the booking system; selecting the classes they wish to attend as long as spaces are available.

  3. Classes do not have to be used over a 3/6 week period - students can take more than one class per week, as long as there is space and they have sufficient credit on their class pass (outlined in 1. VALIDITY).

  4. If a student cannot attend a booked class they must follow the CLASS CANCELLATION & TRANSFER POLICY outlined above.

  5. If for any reason, a class doesn't run, passes will be extended accordingly.

 

CLASS CONDUCT

Pride Yoga is a supportive, inclusive environment - all students and teachers have the right to a safe space to practice & work in, and abuse of that safe space will not be tolerated. We have some ground rules to ensure everyone gets the most enjoyment out of their classes.

 

Any students in breach of these guidelines will no longer be welcome in class.

  • Students must treat other students with respect and courtesy - being mindful of those who want silence and quiet, keeping disruption to a minimum, arriving in a timely manner and speaking to other students how they wish to be spoken to themselves. This includes cancelling bookings so others can take your place.

  • Students must treat teachers with respect and courtesy - being respectful of the teacher's knowledge and expertise, refusing adjustments if they are not wanted, arriving in a timely manner and keeping disruption to a minimum, speaking to teachers how they wish to be spoken to themselves .

  • Teachers will always treat students in a professional, respectful manner with courtesy - starting & finishing classes on time, respecting student wishes regarding adjustments, facilitating class and safe space, ensuring class rules are followed and dealing with students in a professional, polite and friendly manner.

Want to get a free class to practice anywhere?
Sign up to our newsletter here!

Bicester | Oxford | Oxfordshire

©2018 by Pride Yoga.